FAQ

What if my order was damaged during shipment?
Please Contact Us via email for any shipment issues within 7 days of your order receipt.

How do I cancel an order?
Orders are sent almost immediately after payment is processed(with the exception of weekends and non-business days), so it can sometimes be difficult to cancel. Please Contact Us and we will try our best to help.

Where do manufacturer refurbished products come from?
Manufacturer refurbished items are often returned by a customer or previously opened products that have been cleaned, and restored to a like new functional condition.

What is the return policy?
All items offer a 30-day return policy beginning on the item delivery date. All returns require prior authorization (RMA) and will be in accordance with Acer's Return Policy. Depending on the reason for return, the customer may be liable for return shipping charges. Please Contact Us to initiate a return or notify us of any other issues with your order.

What is included with a re-certified desktop?
Keyboard, mouse, and power cord.

What is included with a re-certified laptop?
Power cord, and battery pack.

Will the unit ship with recovery software (Windows OS disc)?
No. The OS on all devices comes pre-installed. Acer Windows machines ship with eRecovery Manager, which facilitates the creation of recovery media (CDs or DVDs) so the system may be restored in the event of unrecoverable issues. For more information about this process, please visit the links below:

http://panam.acer.com/acerpanam/desktop/0000/Acer/AspireE360/AspireE360faq67.shtml

http://us.acer.com/ac/en/US/content/support

Where can I get more information regarding the technical aspects of this system?
Please review the listing for the product you're interested in. We make every effort to provide complete product details in each listing. If you still have a question about a listing, you may Contact Us.

 

What about shipping and handling?
Shipment of products is limited to physical addresses in the Continental United States. We do not offer shipping to PO Boxes, APOs, or FPOs. All orders are shipped via FedEx Shipping. No other shipping options or destinations are available at this time.