Altice Advantage Internet

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  • System Specifications
  • FAQs

Model:                                

Processor:

Memory:

Storage:  

WiFi:

Webcam:

Display Size:

Battery Life:  

Operating System:    

Warranty:

Chromebook

Intel Celeron

Up to 4GB

eMMC 16GB

WiFi Enabled

Yes

11.6"

Up to 9 Hours

Google Chrome OS

90 Day Limited Warranty

Frequently Asked Questions

1. What is the return policy?
Your Chromebook comes with a 30-day return policy, which starts on the computer’s delivery date. All returns must be in accordance with Acer's Return Policy and require a prior authorization number. The prior authorization number will be given to you either by email or on the phone with a customer service representative. Failure to put the prior authorization number could result in delays to receiving your refund. Depending on the reason for return, you may be responsible for paying the return shipping charges.
 
Before initiating a return, please use this link for product support: http://us.acer.com/ac/en/US/content/support
Our support portal offers customers:
- Downloads (drivers and manuals)
- Common troubleshooting help
- Answers to most product questions
 
A return can be initiated by contacting us:
Email: service@acerrecertified.com
Phone: 1-844-433-8476 
 
2. How do I make a return?
If you choose to return your Chromebook, please contact us via the “Contact Us” page or call our Customer Support line at 1- 844-433-8476.
 
Please provide the order information, your contact information, the reason for the return and, if possible, the serial number of the computer, which is an 22 digit code next to “S/N” in the top right on the back of the computer. The 22 digit code will start with an "N."
 
We will then provide you with a return shipping label and packing slip. Please pack the item carefully. Include the packing slip, apply the shipping label, and send the item back within 5 business days of the date you request a return. Please note that you must return the item within 5 business days of requesting the return. Once we receive your computer, we will inspect the return. Please allow up to 6 business days of receiving the returned item for your refund.
 
3. What are the shipping rates?
Shipping is $12.95 (flat rate) per order.
 
4. Where do you ship?
We ship to the continental United States. We do not ship to Alaska and Hawaii at this time.
 
5. Do you ship internationally?
We do not ship internationally at this time.
 
6. What is the sales tax policy?
Sales tax is applicable for orders shipping to the following states: Florida and New Jersey.
 
7. How long will it take to get my Chromebook? How long does shipping take?
Your Chromebook will arrive within 5-7 business days after your purchase.
 
8. What payments do you accept?
We accept PayPal, American Express, Discover, MasterCard, and Visa.
 
9. What is the exchange policy?
In the event that you experience an issue with your purchase, please contact Customer Service at service@acerrecertified.com  or 1-844-433-8476 to assist you. Your Chromebook comes with a Manufacturer’s Warranty that is valid for the first 90 days after receiving your Chromebook.
 
10. How do I check my order status?
Once your order is placed, you will receive an email confirming your order as well as a second email with the tracking information for your new computer.
 
11.What should I do if I put the wrong email or mailing address in my order? Please double check your email address to ensure it’s correct. Incorrect email addresses may result in significant delays or a failure to be able to complete your order.
In the event you experience an issue with your purchase because of an incorrect email or mailing address, please contact Customer Service at service@acerrecertified.com or 1-844-433-8476 to assist you.
 
12. What is the one computer code per customer policy?
We currently offer one computer code per household and are not able to provide replacement codes at this time. For customers who lost or misplaced their computer code, we cannot guarantee we can provide the code previously sent to you.

NY, NJ, CT and PA Customers: Please contact Altice at 833-614-1116 if you lost or misplaced your computer code.

AR, AZ, CA, ID, KS, KY, LA, MO, MS, NC, NM, OH, OK, TN, TX and WV Customers: Please contact Altice at 844-358-3147 if you lost or misplaced your computer code.
 
13. I didn’t get a computer code. What should I do?
NY, NJ, CT and PA Customers: Your computer code was mailed to your service address after your Altice Advantage Internet installation. Please contact Altice at 833-614-1116 if you did not receive a computer code.
 
AR, AZ, CA, ID, KS, KY, LA, MO, MS, NC, NM, OH, OK, TN, TX and WV Customers: Your computer code was provided to you when you qualified for Altice Advantage Internet. Please contact Altice at 844-358-3147 if you did not receive a computer code.
 
Please note that we currently offer one computer code per household and are not able to provide replacement codes at this time. For customers who lost or misplaced their computer code, we cannot guarantee we can provide the code previously sent to you.
 
14. I’m having issues ordering online. How can I contact you to get help?
Please visit our “Contact Us” page or call our Customer Support line at 1- 844-433-8476.
 
15. My computer is defective. What should I do?
Please visit our “Contact Us” page or call our Customer Support line at 1- 844-433-8476.
 
16. What are computer specifications?
Computer hardware specifications are technical descriptions of the computer's components and capabilities, such as processor speed, model, manufacturer, amount of Random Access Memory (RAM), hard disk (sometimes called “ROM”) space.

Hard disk space is typically indicated in gigabytes (GB) and refers generally to the amount of information (like documents, music and other data) your computer can hold.

Other specifications might include network (ethernet or wi-fi) adapters or audio and video capabilities.

17. What does Recertified mean?
Recertified products: Product returned from customer to Acer and cannot be sold as new for the following reasons:
Open Box - Original packaging is missing
Cosmetic - Scratches or other cosmetic imperfections
Repair - Product has been serviced to the factory original specification
Recertified products are carefully inspected for failures and any necessary repairs are made. All Recertified products include a limited manufacturer warranty.
 
18. What is the warranty, what does it cover and how long is it valid?
The product you have purchased from AcerRecertified.com is to be free from major defects in workmanship under normal use during the Limited Warranty period of 90 days with the exception of batteries, which have a warranty of one year. The warranty period begins on the date of delivery.
 
19. Does someone need to be home to sign for the computer when it is delivered?
There is no signature required to accept your Chromebook’s delivery. We recommend you use the tracking number on your shipping email to follow when your computer will be delivered.
 
20. Who do I contact if I don’t receive my computer?
Please visit our “Contact Us” page or call us at 1-844-433-8476 to assist you.